Strategy &
Operating Model

Your north star when everything shifts.

Most organisations are running on strategies built for a world that no longer exists, with operating models that create friction instead of flow. We help you redesign both for the age of everything changing.

Operating Model

Transforming how your organisation creates and delivers value, with humans and AI working together.

Emerging Strategy & Planning

Purpose that survives disruption and strategies that evolve with the world.

Organisational Structure

Starting with the future you want, then working backwards to make it real. Chasing bold opportunities now.

Emerging Strategy
& Planning

Create a purpose that survives disruption and strategies that evolve with the world. From organisation-wide strategic evolution, reimagining purpose, and competitive positioning to one-off team-level strategic planning sessions, we help you create strategies that work in practice rather than sitting in someone’s inbox.

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Operating Model
Co-Design

Working collaboratively with your teams, our Op Model team helps you evolve how work gets done, decisions get made and teams collaborate. This includes value stream optimisation, decision-making flows, resource allocation frameworks and governance & organisational structures that enable both human flourishing and intelligent automation.

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Organisational Structure

A partnership with our teams can include any combination of strategy evolution, operating model redesign and implementation support. Whether you need a complete transformation or focused elements, we work as partners to evolve your organisation.

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Case studies —

academyEX

PRODUCT & SERVICE DESIGN

LEADERSHIP

Meridian Energy

PRODUCT & SERVICE DESIGN • TECHNOLOGY

“Neu21 has been a game-changer for our organization. Their innovative approach to designing a customized program for our marketing team has effectively transformed our culture and ways of working. Through their approach, we’ve co-designed new processes and work methodologies that have made us leaner and more effective. Neu21 go beyond consulting; they become part of the team, to inspire and drive impactful change.”

Aurelie Arsouze
Head of Innovation Marketing at KAUST

Questions?

  • Think of them as your part-time power players. Whether it’s a Head of Product, a Chief AI Officer, or a Continuous Improvement lead, our fractional squads bring specialist smarts and leadership muscle without the full-time commitment. They embed seamlessly, hit the ground sprinting, and deliver laser-focused impact aligned to your goals.

  • Absolutely. Need someone two days a week? Done. Prefer project-based bursts? That works too. We flex to your rhythm—no overhead, just high-impact support when and where you need it.

  • From transformation leads to innovation strategists, we've got you covered. Roles include:

    • Head of Product

    • Program Manager

    • Chief AI Officer

    • Head of Change

    • Head of Experience

    • Head of Wellbeing


      ...and many more. If it’s niche, strategic, or mission-critical—we’re likely already doing it.

  • Fast. Like, day one fast. There’s no clunky onboarding—we integrate quickly, align to your KPIs, and start driving outcomes immediately.

  • Oh yes. You’re not just getting one person—you’re plugging into Neu21’s full ecosystem of specialists, innovation insights, and best practice playbooks. We’re talking serious brain trust here.

  • Enterprises who are serious about levelling up. Think Bupa, Queensland Health, Vicinity Centres, and Cancer Council Victoria. They turn to us to fuel transformation, inject agility, and drive results.

  • 100%. Our squads have led enterprise-wide shifts in culture, ways of working, digital capability, and innovation delivery. Big change is our comfort zone.

  • We’ve got a decision framework to help you figure it out—whether it’s bridging a gap, tackling a specific challenge, or complementing your internal teams.

  • Easy. Head over to our Contact Us page, drop us a line, and we’ll help you shape the right approach and match you with a team who’ll hit the ground running.

Talk to a human

Give us a call or send us a love letter.
Either way, we would love to connect.