Product

Enhance your customer experience.

We help large businesses find the problems that customers actually care about, design & validate new ideas and launch game-changing digital products to unlock new value.

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academyEX - Reimagining the student journey
ManageMyHealth - Putting health in the hands of millions of kiwis
Digital Boost - UI Components of scalable learning platform for NZ Government
Austin Adventures - Fun filled family vacations
academyEX - Find courses, events, inspiring stories and people to springboard your learning
ManageMyHealth - Get a personal overview of your health records
Take your business online with the help of Digital Boost

HOW WE HELP

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Unlock new customer value through digital products.

Unlock customer value

  • Empower your team with the courage to work closely with your customers to gain category-disruptive insights.

    Neu's Product Discovery will have you and your team Discover viable, feasible and desirable product concepts to explore with real customers.

  • You've got ideas but your team is struggling to shape them into tangible concepts that can tested with real customers.

    Neu's Design Sprints will expose you and your team to rapid ideation, prototyping and customer testing in a fun, fast-paced environment that is sure to leave everyone excited and engaged about creating new value for your customers.

  • Your customers' journey is disjointed, and you're still uncovering what sets you apart.

    Neu's Customer Experience mapping helps you empathize with your customers to design impactful journeys, making your product essential to their success.

  • You have sensitive data, a crucial brand, and a reputation but want to explore new product ideas.

    Neu's 30-Day Venture program lets you quickly launch an MVP with its own brand, value proposition, and customers, allowing for bold and flexible innovation.

Enable your people to ship epic product experiences.

Ship better products

  • You have the budget and vision to make your business digital-first but you can’t do it alone.

    Neu's Product Design Squads integrate with your teams to transform your business from within. We’ll shape your design practice, introduce Lean UX, and shift mindsets closer to the customer so your people can lead the way.

  • You've got your product roadmap but you need help to bring it to life - Small, Simple, Now!

    Neu's UX Sprint turn user stories into user-tested, development-ready designs for your product development team to rapidly implement. You'll fall in love with the agility, speed, quality and ability to change priorities!

  • You have a product, but creating new components and delivering new features takes time.

    Neu's Design System workflow will enable your teams to scale your product faster while keeping things looking top class, retaining usability and brand esthetics as your product grows.

Create a strong Culture of Design and upskill your people.

Upskill your product team

  • Designing customer experiences is now crucial to your business, and you need help building a scalable, efficient practice that treats design as a strategic tool and unlocks customer value.

    Neu’s experts, with 15+ years of experience, will bring the best tools to shape a Design Practice tailored to your business and guide your team to build and own it as it grows.

  • Your team is talented—they just need the right push.

    Neu's coaching programs, group or individual, bring people who have walked the walk to guide people through transformations, expose them to new design thinking tools and how to showcase the value of design.

    No PowerPoints—just real conversations, learning by doing, and meaningful feedback!

Case studies —

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academyEX

Helping Students Find the Right Learning Pathway for them

PRODUCT & SERVICE DESIGN

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Manage My Health

Empowering Millions of Kiwis to Manage their Health

PRODUCT & SERVICE DESIGN

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Meridian Energy

Cleaner and Cheaper Energy
for New Zealand

PRODUCT & SERVICE DESIGN

See all case studies

“Neu21 brought invaluable expertise to our recent project, transforming our user experience in ways we hadn’t anticipated and fostering cohesion across teams. Their commitment to challenging the status quo meant we continuously explored new and innovative ideas. The team provided exceptional support during customer testing and interviews, leading the process and offering training and guidance to our team members. This ensured that our organization extracted maximum value from the work. Their professionalism, dedication, and collaborative spirit were instrumental in the project’s success. We are truly grateful for their contribution and look forward to future collaborations.”

Bergen Graham, Product Manager
Meridian Energy

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Frequently asked questions —

  • We design customer-centred products and services — digital platforms, mobile apps, service experiences, and the systems behind them. If people use it, we can help make it better.

  • Absolutely. We help organisations improve existing digital products, optimise service delivery, or reimagine the full end-to-end experience.

  • Our approach combines human-centred design, rapid prototyping, and customer insight. It's collaborative, practical, and built to move fast.

  • We work across product, service, operations, and transformation teams — bringing together key people to co-design real solutions that stick.

  • Yes. We regularly partner with internal UX/UI designers, product managers, and service teams to unlock progress and build momentum.

  • You’ll leave with a validated product or service concept, tested with real customers — plus a roadmap to make it real.

  • It depends on the challenge. Some run in a few weeks (like a design sprint); others take a few months. We tailor the timeline to suit your needs.

  • Yes — from government and public sector to health, finance, retail, and tech. Our product and service design work adapts to any industry.

  • Quite involved — and that’s a good thing. We design with you, not for you, so the outcomes are relevant, feasible, and stick long-term.

  • We help you turn design into delivery — aligning teams, shaping implementation plans, and ensuring your product or service gets off the ground.

Give us a call about Product and Service Design, we would love to connect with you!

Ready to roll?