Strategy & Operating Model

Design the unstoppable organisation.

Most organisations are running on strategies built for a world that no longer exists, with operating models that create friction instead of flow. We help you redesign both for the age of everything changing.

OUR APPROACH

We help Australasia's most forward-thinking organisations evolve from reactive to conscious. 

Most organisations are running on strategies built for a world that no longer exists. Operating models that create friction instead of flow. Strategic plans that assume the future will behave like the past (spoiler: it won't). 

We help you consciously redesign both your strategy and how work gets done. Think adaptive approaches that guide decisions while staying flexible enough to evolve with whatever comes next. 

HOW WE HELP

Emerging Strategy
& Planning

Create a purpose that survives disruption and strategies that evolve with the world. From organisation-wide strategic evolution for the AI era, reimagining purpose, competitive positioning and value creation to one-off team-level strategic planning sessions, we help you create strategies that work in practice rather than sitting in someone’s inbox. 

Operating Model Codesign

Transform how your organisation creates and delivers value. Working collaboratively with your teams, our Op Model Team helps you evolve how work gets done, decisions get made and teams collaborate. This includes value stream optimisation, decision-making flows, resource allocation frameworks and governance & organisational structures that enable both human flourishing and intelligent automation.  

Transformation Partnership  

Conscious organisational evolution with hands-on support.  Our team partnership model includes any combination of strategy evolution, operating model redesign and implementation support. Whether you need the complete transformation or focused elements together, we work as partners to evolve your organisation.  

Case studies —

Mornington Peninsula Shire Council

Transformative Leadership Workshops for Local Government 

STATEGY & OPERATING MODEL

Ranstad

Developing Strategic Clarity with a Future Focus at Randstad Australia

STATEGY & OPERATING MODEL

“The nature of the discussions and the tone of the day was very positive. Neu21’s approach was very effective in driving these outcomes”

Professor Jacek Jasieniak
Monash Reseach Platforms

Questions?

  • We co-design strategy and operating model transformations that actually fit your organisation, aligning business strategy, customer expectations, and ways of working. Our future-ready models drive agility, innovation, and execution, without the cookie-cutter frameworks. 

  • An operating model is your organisation’s blueprint, how it’s structured, how decisions are made, and how value is delivered. We design systems of work that drive performance, enable innovation, and keep strategy connected to day-to-day execution. 

  • We support large, complex enterprises across health, education, government, financial services, and utilities. Our clients are usually in the thick of digital transformation, innovation programs, or organisational agility work and need models that scale across business units. And yes, we flex our approach to fit your scale, structure, and people. 

  • Change that sticks isn’t about a shiny PDF. It’s about people. That’s why we embed coaching, capability-building, and new rhythms of work into the transformation process. Leaders and teams walk away with real tools, and the confidence to use them. Because lasting change needs more than a handover doc. 

  • The initial diagnostic and design phase usually takes 8–12 weeks. Implementation is phased by impact and value. We offer flexible commercial models, from fractional consulting squads to full transformation programs, to suit your scale and budget. 

  • We close the gap between strategy and execution through lean portfolio management, outcome-based roadmaps, and fit-for-purpose governance. The result? Greater flow, faster decisions, and enterprise-wide alignment on what really matters. 

  • Absolutely, we also work across: 

    • Innovation strategy – idea generation, venture incubation, innovation portfolios 

    • Leadership development – adaptive leadership, executive coaching 

    • AI and digital strategy – embedding generative AI and automation into how work gets done 

    This breadth keeps your transformation consistent and outcome-driven. 

    • Tailored, not templated – built for your culture, not someone else’s 

    • Human-centred – we work with your people, not around them 

    • Agile and outcome-focused – fast learning, clear goals, real results 

    • Flexible delivery – the right expertise, at the right scale, when you need it 

  • Easy, get in touch via our contact page to book a discovery session. Whether you’re after a diagnostic, alignment uplift, or full transformation support, we’ll shape an engagement that meets you where you are. 

Ready to become unstoppable?

Give us a call or send us a love letter.
Either way, we would love to connect.